Terms of Use

Last updated: March 24, 2026

These Terms of Use ("Terms") govern your use of the Wayve mobile application (iOS and Android), the website at wayvesim.com, and all related services (collectively, the "Service") provided by HopSync Technologies LLC ("Wayve," "we," "us," or "our").

By downloading the app, accessing the website, or purchasing an eSIM plan, you agree to these Terms. If you do not agree, do not use the Service.

1. Service Description

Wayve provides prepaid eSIM data plans for international travel across 200+ destinations. Our eSIMs are data-only — they do not include voice calls or SMS. Plans are delivered digitally via email and can be installed by scanning a QR code.

The Service is available through our mobile applications (iOS App Store and Google Play Store) and our website at wayvesim.com.

2. Eligibility

You must be at least 13 years old to use the Service
You must have an eSIM-compatible device — it is your responsibility to verify compatibility before purchase
You must provide accurate information when creating an account or making a purchase

3. Account & Authentication

Accounts are created using your email address
We use passwordless authentication (magic links) — a secure login link is sent to your email
You are responsible for maintaining access to the email address associated with your account
You must not share your account or magic link with others

4. Purchases & Payments

All prices are displayed in USD and include applicable taxes and fees
Payment is processed securely through VendaPay with 3D Secure authentication
Your eSIM plan begins on the start date you select at checkout
Plans expire after the stated validity period, regardless of remaining data
You may top up an active eSIM with additional data from your dashboard
Group orders and conference portal purchases are subject to the same terms

5. Refund Policy

Unused eSIMs (never connected to a network) may be refunded within 30 days of purchase
Partially used or expired plans are not eligible for refund
Failed provisioning — if we are unable to deliver your eSIM, a full refund will be issued automatically
Refund requests should be sent to support@wayvesim.com

6. eSIM Usage

Each eSIM is for single-device use only and cannot be transferred between devices
Do not delete an installed eSIM — deletion is permanent and the eSIM cannot be reinstalled
Data roaming must be enabled on your device for the eSIM to connect at your destination
Connection speeds depend on local carrier networks and may vary by location
Use of the Service for illegal activities, spam, or network abuse is strictly prohibited
We reserve the right to terminate service for excessive or abusive usage

7. Affiliate Program

Wayve offers an affiliate program for travel agents, bloggers, influencers, and conference organizers. Affiliates earn commission on referred sales subject to the following:

Commission rates are set per affiliate and may be adjusted at our discretion
Commission is earned only on completed, non-refunded purchases
Affiliate commissions are capped at the markup amount on each sale
Self-referrals (purchasing through your own affiliate link) are not eligible for commission
We reserve the right to suspend or terminate affiliate accounts for fraudulent activity

8. Intellectual Property

The Wayve name, logo, and brand elements are trademarks of HopSync Technologies LLC
All content on the Service (text, images, code, design) is our property or licensed to us
You may not copy, reproduce, or distribute our content without written permission
Affiliates may use approved Wayve marketing materials as provided

9. Limitation of Liability

Wayve provides connectivity through third-party carrier networks. We are not responsible for:

Network outages, speed variations, or coverage gaps beyond our control
Carrier network maintenance or temporary service interruptions
Device-specific issues that prevent eSIM installation or activation
Loss of data or interruption of service during travel

Our total liability for any claim arising from the Service is limited to the purchase price of the affected eSIM plan. We are not liable for indirect, incidental, or consequential damages.

10. Disclaimers

The Service is provided "as is" without warranties of any kind
We do not guarantee uninterrupted, error-free, or secure service
We do not guarantee specific speeds, coverage, or network availability at any destination
Coverage information on our website is based on carrier-reported data and may not reflect real-time conditions

11. Termination

You may stop using the Service at any time
You may request account deletion by emailing privacy@wayvesim.com
We may suspend or terminate accounts that violate these Terms
Active eSIM plans will continue to function until expiry, even after account termination

12. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of the State of Florida.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by posting a notice on our website or within the app. Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms:

Email: support@wayvesim.com
Website: wayvesim.com