Privacy Policy

Last updated: March 20, 2026

1. Information We Collect

When you use Wayve, we collect information necessary to provide our eSIM services:

Email address — to deliver your eSIM activation details and order confirmations
Payment information — processed securely through Stripe; we do not store your card details
Device information — device model and OS version for compatibility checking
Usage data — anonymous analytics to improve our service

2. How We Use Your Information

To deliver and activate your eSIM
To process payments
To send order confirmations and activation instructions
To provide customer support
To improve our services

3. Data Sharing

We share data only with service providers necessary to deliver our product:

Celitech — our eSIM provider, to provision and activate your eSIM profile
Stripe — to process payments securely

We do not sell your personal information to third parties.

4. Data Security

We use industry-standard encryption (TLS/SSL) to protect data in transit. Payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor.

5. Data Retention

We retain your email and purchase records for as long as necessary to provide support and comply with legal obligations. You can request deletion of your data by contacting us.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications

7. Contact Us

For privacy inquiries, contact us at privacy@wayvesim.com.