Privacy Policy

Last updated: March 24, 2026

HopSync Technologies LLC ("Wayve," "we," "us," or "our") operates the Wayve mobile application (available on iOS and Android) and the website at wayvesim.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Information You Provide

Email address — required to deliver your eSIM activation details, order confirmations, and account access via magic link
Name — optional, used for personalization and payment receipts
Payment information — card details are processed securely by VendaPay (our payment processor) and are never stored on our servers

Information Collected Automatically

Device information — device model, operating system version, and eSIM compatibility status
Usage data — pages visited, features used, purchase history, and data consumption metrics
IP address — for fraud prevention and approximate location
Cookies — we use essential cookies for session management and optional cookies for analytics

Information We Do NOT Collect

We do not collect precise GPS location data
We do not access your contacts, photos, or files
We do not record phone calls or messages
We do not collect biometric data

2. How We Use Your Information

To deliver, activate, and manage your eSIM data plans
To process payments and issue refunds
To send order confirmations, activation instructions, and service updates
To provide customer support
To detect and prevent fraud
To improve our Service through anonymized analytics
To send promotional communications (only with your consent; you can opt out at any time)

3. Data Sharing

We share data only with service providers necessary to deliver our product:

Celitech — our eSIM infrastructure provider, to provision and manage your eSIM profile
VendaPay / PowerTranz — to process card payments with 3D Secure authentication
Email service providers — to deliver transactional emails (activation, receipts, magic links)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

All data transmitted between your device and our servers is encrypted using TLS/SSL
Payment processing uses 3D Secure (3DS) authentication for every transaction
Card details are handled by PCI-DSS compliant payment processors — we never store card data
Access to personal data is restricted to authorized personnel only
We regularly review our security practices and update them as needed

5. Data Retention

Account and purchase records are retained for as long as necessary to provide support and comply with legal obligations
Payment transaction records are retained for 7 years as required by financial regulations
You can request deletion of your account and personal data at any time (see Section 7)
Upon deletion, we remove your personal data within 30 days, except where retention is legally required

6. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

7. Your Rights

Depending on your jurisdiction, you have the right to:

Access — request a copy of the personal data we hold about you
Correction — request correction of inaccurate or incomplete data
Deletion — request deletion of your account and personal data
Portability — request your data in a machine-readable format
Opt out — unsubscribe from marketing communications at any time
Restrict processing — request that we limit how we use your data

To exercise any of these rights, email privacy@wayvesim.com.

Account Deletion

You can request complete deletion of your account and all associated personal data by emailing privacy@wayvesim.com with the subject line "Account Deletion Request." We will process your request within 30 days. Note that active eSIM plans will continue to function until their expiry date, but your account data will be anonymized.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the additional right to:

Know what personal information we collect and how it is used
Request deletion of your personal information
Opt out of the sale of personal information (we do not sell personal information)
Non-discrimination for exercising your privacy rights

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy inquiries or to exercise your rights:

Email: privacy@wayvesim.com
Website: wayvesim.com