Help Center

An eSIM (embedded SIM) is a digital SIM that lets you activate a cellular data plan without needing a physical SIM card. It's built into most modern smartphones.

Most iPhones from XS onward, Samsung Galaxy S20+, Google Pixel 3+, and many other modern phones support eSIM. Visit our device compatibility page to check.

After purchase, scan the QR code we email you, or use the one-tap install link. You can also enter the activation details manually in your phone's cellular settings.

Make sure Data Roaming is turned on (Settings → Cellular → your eSIM → Data Roaming). Also set your eSIM as the Cellular Data line.

Wayve eSIMs connect at full 4G LTE speeds on local carrier networks. Actual speeds depend on local coverage and network conditions.

Wayve eSIMs are data-only. Use WhatsApp, FaceTime, Skype, or other VoIP apps for calls and messaging over your data connection.

Your plan validity period begins when you first connect to a local network at your destination, not when you purchase or install the eSIM.

Unused eSIMs (never connected to a network) can be refunded within 30 days of purchase. Contact support with your order details.

Yes! If you run out of data, you can purchase additional data through the Wayve app or contact support.

Make sure your screen brightness is high and there's no glare. Try the manual installation method instead — enter the SM-DP+ address and activation code in Settings → Cellular → Add eSIM → Enter Details Manually.

Restart your phone after installation. Go to Settings → Cellular to verify the eSIM plan appears. If not, try reinstalling using the manual method.

Toggle Airplane Mode on and off. Check that Data Roaming is enabled. Try selecting a different network manually in Settings → Cellular → Network Selection.

Yes. eSIM activation uses industry-standard encryption. We don't store your payment details — all payments are processed securely through Stripe.

We collect your email address for eSIM delivery and basic usage analytics. See our Privacy Policy for full details.

No — once deleted, an eSIM cannot be reinstalled. You would need to purchase a new plan. Only delete your eSIM after your trip is complete.

No. Each eSIM is linked to a single device. You'll need separate eSIMs for each device.

Go to Settings → Cellular. You can choose which line to use for cellular data. Keep your primary SIM for calls/texts and use the Wayve eSIM for data.